English Lessons

Vocabulary Flashcards and Quiz of Writing Emails to Identify Root Causes in Onboarding – English for Customer Service Representative – Advanced Level

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by

Michael Carter
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Onboarding
The process of introducing new employees to a company.
Root cause
The main reason for a problem.
Template
A pre-made format used to write something quickly.
Feedback
Information about how well something is done.
Tone
The way words sound to the reader or listener.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Onboarding
Root cause
Template
Feedback
Tone
The process of introducing new employees to a company.
The way words sound to the reader or listener.
Information about how well something is done.
The main reason for a problem.
A pre-made format used to write something quickly.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Onboarding” mean?
4. What does “Root cause” mean?
5. What does “Template” mean?
6. What does “Feedback” mean?
7. What does “Tone” mean?

Practice more with this lesson: