English Lessons

Vocabulary Flashcards and Quiz of Reassuring a Client During a System Outage – English for Customer Service Representative – Easy Level

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by

Michael Carter
in
Outage
A time when a system is not working
Client
A person who uses a service
Reassure
To make someone feel less worried
Polite
Showing good manners and respect
Confident
Feeling sure about your ability

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Outage
Client
Reassure
Polite
Confident
To make someone feel less worried
A person who uses a service
Showing good manners and respect
Feeling sure about your ability
A time when a system is not working

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Outage” mean?
4. What does “Client” mean?
5. What does “Reassure” mean?
6. What does “Polite” mean?
7. What does “Confident” mean?

Practice more with this lesson: