Vocabulary Flashcards and Quiz of Reassuring a Client During a System Outage - English for Customer Service Representative - Easy Level

Outage

A time when a system is not working

Client

A person who uses a service

Reassure

To make someone feel less worried

Polite

Showing good manners and respect

Confident

Feeling sure about your ability

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Outage

Client

Reassure

Polite

Confident

Feeling sure about your ability

Showing good manners and respect

To make someone feel less worried

A person who uses a service

A time when a system is not working

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Outage” mean?

4. What does “Client” mean?

5. What does “Reassure” mean?

6. What does “Polite” mean?

7. What does “Confident” mean?

Vocabulary Flashcards and Quiz of Reassuring a Client During a System Outage – English for Customer Service Representative – Easy Level