Jessica trains William on how to help a client. The client is worried because the system is not working. They practice how to stay calm and give good answers.
Vocabulary:
Outage: A time when a system is not working
Client: A person who uses a service
Reassure: To make someone feel less worried
Polite: Showing good manners and respect
Confident: Feeling sure about your ability
Practice more with this lesson:
