English Lessons

Vocabulary Flashcards and Quiz of Planning and Scheduling for New Customer Service Representative – English for Customer Service Representative – Advanced Level

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by

Michael Carter
in
Onboarding
The process of introducing a new employee to the company.
Mentor
An experienced person who guides a new employee.
Shadowing
Following and observing someone to learn a job.
Schedule
A plan that shows when tasks will happen.
Training
Teaching skills and knowledge needed for a job.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Onboarding
Mentor
Shadowing
Schedule
Training
A plan that shows when tasks will happen.
Teaching skills and knowledge needed for a job.
An experienced person who guides a new employee.
Following and observing someone to learn a job.
The process of introducing a new employee to the company.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Onboarding” mean?
4. What does “Mentor” mean?
5. What does “Shadowing” mean?
6. What does “Schedule” mean?
7. What does “Training” mean?

Practice more with this lesson:


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