Planning and Scheduling for New Customer Service Representative – English for Customer Service Representative – Advanced Level

William and Laura discuss the schedule for onboarding a new customer service representative. They share updates and plan tasks. The conversation helps them organize the first week.

🎧 Planning and Scheduling for New Customer Service Representative
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Vocabulary:

Onboarding: The process of introducing a new employee to the company.

Mentor: An experienced person who guides a new employee.

Shadowing: Following and observing someone to learn a job.

Schedule: A plan that shows when tasks will happen.

Training: Teaching skills and knowledge needed for a job.


Practice more with this lesson:


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