English Lessons

Vocabulary Flashcards and Quiz of Making Phone Calls to Solve Customer Problems – English for Customer Service Representative – Easy Level

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by

Michael Carter
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Root cause
The main reason for a problem.
Package
A box or bag with items inside.
Shipment
Items sent to a customer.
Warehouse
A place where goods are stored.
Delivery
The act of bringing goods to a place.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Root cause
Package
Shipment
Warehouse
Delivery
The act of bringing goods to a place.
A place where goods are stored.
The main reason for a problem.
Items sent to a customer.
A box or bag with items inside.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Root cause” mean?
4. What does “Package” mean?
5. What does “Shipment” mean?
6. What does “Warehouse” mean?
7. What does “Delivery” mean?

Practice more with this lesson: