Robert calls different teams to find the root cause of a customer’s problem. He works with Laura to fix the issue quickly. They talk about the problem and plan the next steps.
Vocabulary:
Root cause: The main reason for a problem.
Package: A box or bag with items inside.
Shipment: Items sent to a customer.
Warehouse: A place where goods are stored.
Delivery: The act of bringing goods to a place.
Practice more with this lesson:
