Vocabulary Flashcards and Quiz of Helping a Client Understand a Complex Issue - English for Customer Service Representative - Easy Level

Reassure

To make someone feel less worried

Issue

A problem or difficulty

Specialist

A person with expert knowledge

Step

One part of a process

Confident

Feeling sure about something

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Reassure

Issue

Specialist

Step

Confident

Feeling sure about something

One part of a process

A person with expert knowledge

A problem or difficulty

To make someone feel less worried

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Reassure” mean?

4. What does “Issue” mean?

5. What does “Specialist” mean?

6. What does “Step” mean?

7. What does “Confident” mean?

Vocabulary Flashcards and Quiz of Helping a Client Understand a Complex Issue – English for Customer Service Representative – Easy Level