Helping a Client Understand a Complex Issue – English for Customer Service Representative – Easy Level

Robert helps Mia with a difficult problem. He explains the steps clearly. Mia feels more confident after the talk.

🎧 Helping a Client Understand a Complex Issue
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Vocabulary:

Reassure: To make someone feel less worried

Issue: A problem or difficulty

Specialist: A person with expert knowledge

Step: One part of a process

Confident: Feeling sure about something


Practice more with this lesson:


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