Vocabulary Flashcards and Quiz of Handling Urgent Requests with Apologies and Compensation - English for Customer Service Representative - Advanced Level

Apologize

To say sorry for a mistake or problem.

Compensation

Something given to make up for a problem.

Urgent

Needing quick attention or action.

Respect

Showing care and consideration for someone.

Follow up

To check again after an action is done.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Apologize

Compensation

Urgent

Respect

Follow up

To say sorry for a mistake or problem.

Something given to make up for a problem.

Needing quick attention or action.

To check again after an action is done.

Showing care and consideration for someone.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Apologize” mean?

4. What does “Compensation” mean?

5. What does “Urgent” mean?

6. What does “Respect” mean?

7. What does “Follow up” mean?

Vocabulary Flashcards and Quiz of Handling Urgent Requests with Apologies and Compensation – English for Customer Service Representative – Advanced Level