English Lessons

Vocabulary Flashcards and Quiz of Handling Urgent Requests with Apologies and Compensation – English for Customer Service Representative – Advanced Level

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by

Michael Carter
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Apologize
To say sorry for a mistake or problem.
Compensation
Something given to make up for a problem.
Urgent
Needing quick attention or action.
Respect
Showing care and consideration for someone.
Follow up
To check again after an action is done.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Apologize
Compensation
Urgent
Respect
Follow up
To check again after an action is done.
To say sorry for a mistake or problem.
Needing quick attention or action.
Something given to make up for a problem.
Showing care and consideration for someone.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Apologize” mean?
4. What does “Compensation” mean?
5. What does “Urgent” mean?
6. What does “Respect” mean?
7. What does “Follow up” mean?

Practice more with this lesson: