Jessica and Paul discuss how to handle urgent customer requests. Jessica explains how to apologize and offer compensation. Paul asks questions to learn the best approach.
Vocabulary:
Apologize: To say sorry for a mistake or problem.
Compensation: Something given to make up for a problem.
Urgent: Needing quick attention or action.
Respect: Showing care and consideration for someone.
Follow up: To check again after an action is done.
Practice more with this lesson:
