English Lessons

Vocabulary Flashcards and Quiz of Handling Objections When Presenting to Senior Management – English for Customer Service Representative – Easy Level

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by

Michael Carter
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Objection
A reason for disagreeing or opposing something.
Concern
A worry or problem someone has.
Follow up
To check or do more after the first action.
Calm
Being relaxed and not angry or upset.
Polite
Showing good manners and respect.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Objection
Concern
Follow up
Calm
Polite
A reason for disagreeing or opposing something.
Being relaxed and not angry or upset.
Showing good manners and respect.
To check or do more after the first action.
A worry or problem someone has.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Objection” mean?
4. What does “Concern” mean?
5. What does “Follow up” mean?
6. What does “Calm” mean?
7. What does “Polite” mean?

Practice more with this lesson: