Vocabulary Flashcards and Quiz of Handling Objections When Presenting to Senior Management - English for Customer Service Representative - Easy Level

Objection

A reason for disagreeing or opposing something.

Concern

A worry or problem someone has.

Follow up

To check or do more after the first action.

Calm

Being relaxed and not angry or upset.

Polite

Showing good manners and respect.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Objection

Concern

Follow up

Calm

Polite

Being relaxed and not angry or upset.

A worry or problem someone has.

A reason for disagreeing or opposing something.

Showing good manners and respect.

To check or do more after the first action.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Objection” mean?

4. What does “Concern” mean?

5. What does “Follow up” mean?

6. What does “Calm” mean?

7. What does “Polite” mean?

Vocabulary Flashcards and Quiz of Handling Objections When Presenting to Senior Management – English for Customer Service Representative – Easy Level