Robert is teaching Emily how to handle objections. They practice talking to senior management. Emily learns to stay calm and answer questions clearly.
Vocabulary:
Objection: A reason for disagreeing or opposing something.
Concern: A worry or problem someone has.
Follow up: To check or do more after the first action.
Calm: Being relaxed and not angry or upset.
Polite: Showing good manners and respect.
Practice more with this lesson:
