1. Objection
2. Apologize
3. Refund
4. Assurance
5. Follow up
A promise that something will be done or is true.
A reason for disagreeing or opposing something.
To check again or take further action after an event.
Money given back to a customer for a problem.
To say sorry for a mistake or problem.
Drag the cards on the right so each lines up with the correct item on the left.
