Jessica and James discuss a recent service failure. They review how to handle objections from customers. The goal is to improve future responses.
Vocabulary:
Objection: A reason for disagreeing or opposing something.
Apologize: To say sorry for a mistake or problem.
Refund: Money given back to a customer for a problem.
Assurance: A promise that something will be done or is true.
Follow up: To check again or take further action after an event.
Practice more with this lesson:
