English Lessons

Vocabulary Flashcards and Quiz of Handling Negative Feedback on a Phone Call – English for Customer Service Representative – Advanced Level

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by

Michael Carter
in
Complaint
A statement that something is wrong or not satisfactory.
Refund
Money given back for a product or service.
Partial
Not complete; only a part of something.
Damaged
Harmed or broken.
Shipping
The process of sending goods to a customer.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Refund
Partial
Damaged
Shipping
Harmed or broken.
A statement that something is wrong or not satisfactory.
Not complete; only a part of something.
The process of sending goods to a customer.
Money given back for a product or service.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Refund” mean?
5. What does “Partial” mean?
6. What does “Damaged” mean?
7. What does “Shipping” mean?

Practice more with this lesson:


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