English Lessons

Vocabulary Flashcards and Quiz of Handling Negative Feedback on a Phone Call โ€“ English for Customer Service Representative โ€“ Advanced Level

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by

Michael Carter
in
Complaint
A statement that something is wrong or not satisfactory.
Refund
Money given back for a product or service.
Partial
Not complete; only a part of something.
Damaged
Harmed or broken.
Shipping
The process of sending goods to a customer.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Refund
Partial
Damaged
Shipping
A statement that something is wrong or not satisfactory.
The process of sending goods to a customer.
Harmed or broken.
Not complete; only a part of something.
Money given back for a product or service.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œComplaintโ€ mean?
4. What does โ€œRefundโ€ mean?
5. What does โ€œPartialโ€ mean?
6. What does โ€œDamagedโ€ mean?
7. What does โ€œShippingโ€ mean?

Practice more with this lesson:


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