Anna works in customer service. She receives a complaint from David. She tries to solve the problem on the phone.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory.
Refund: Money given back for a product or service.
Partial: Not complete; only a part of something.
Damaged: Harmed or broken.
Shipping: The process of sending goods to a customer.
Practice more with this lesson:
