English Lessons

Vocabulary Flashcards and Quiz of Handling Negative Feedback in Sales Discussions โ€“ English for Customer Service Representative โ€“ Advanced Level

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by

Michael Carter
in
Complaint
A statement that something is wrong or not good.
Courier
A person or company that delivers packages.
Refund
Money given back to a customer for a problem.
Schedule
A plan of when things should happen.
Report
A written or spoken description of a situation.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Courier
Refund
Schedule
Report
Money given back to a customer for a problem.
A plan of when things should happen.
A statement that something is wrong or not good.
A person or company that delivers packages.
A written or spoken description of a situation.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œComplaintโ€ mean?
4. What does โ€œCourierโ€ mean?
5. What does โ€œRefundโ€ mean?
6. What does โ€œScheduleโ€ mean?
7. What does โ€œReportโ€ mean?

Practice more with this lesson:


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