English Lessons

Vocabulary Flashcards and Quiz of Handling Negative Feedback in Sales Discussions – English for Customer Service Representative – Advanced Level

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by

Michael Carter
in
Complaint
A statement that something is wrong or not good.
Courier
A person or company that delivers packages.
Refund
Money given back to a customer for a problem.
Schedule
A plan of when things should happen.
Report
A written or spoken description of a situation.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Courier
Refund
Schedule
Report
A plan of when things should happen.
A written or spoken description of a situation.
A person or company that delivers packages.
A statement that something is wrong or not good.
Money given back to a customer for a problem.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Courier” mean?
5. What does “Refund” mean?
6. What does “Schedule” mean?
7. What does “Report” mean?

Practice more with this lesson: