Mia and Paul talk about a customer’s negative feedback. They want to find the main problem. They try to fix it to improve sales.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Courier: A person or company that delivers packages.
Refund: Money given back to a customer for a problem.
Schedule: A plan of when things should happen.
Report: A written or spoken description of a situation.
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