English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints When Onboarding a New Colleague โ€“ English for Customer Service Representative โ€“ Advanced Level

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by

Michael Carter
in
Complaint
A statement that something is wrong or not satisfactory.
Update
Information given to keep someone informed about progress.
Empathy
The ability to understand and share another personโ€™s feelings.
Onboarding
The process of training a new employee to do their job.
Support
Help or assistance provided to someone in need.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Update
Empathy
Onboarding
Support
A statement that something is wrong or not satisfactory.
Information given to keep someone informed about progress.
Help or assistance provided to someone in need.
The process of training a new employee to do their job.
The ability to understand and share another personโ€™s feelings.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œComplaintโ€ mean?
4. What does โ€œUpdateโ€ mean?
5. What does โ€œEmpathyโ€ mean?
6. What does โ€œOnboardingโ€ mean?
7. What does โ€œSupportโ€ mean?

Practice more with this lesson:


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