English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints When Onboarding a New Colleague – English for Customer Service Representative – Advanced Level

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by

Michael Carter
in
Complaint
A statement that something is wrong or not satisfactory.
Update
Information given to keep someone informed about progress.
Empathy
The ability to understand and share another person’s feelings.
Onboarding
The process of training a new employee to do their job.
Support
Help or assistance provided to someone in need.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Update
Empathy
Onboarding
Support
The process of training a new employee to do their job.
Help or assistance provided to someone in need.
The ability to understand and share another person’s feelings.
Information given to keep someone informed about progress.
A statement that something is wrong or not satisfactory.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Update” mean?
5. What does “Empathy” mean?
6. What does “Onboarding” mean?
7. What does “Support” mean?

Practice more with this lesson: