Paul is training Anna as a new customer service representative. They discuss how to handle complaints and give updates. Anna wants to learn the best way to support customers.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory.
Update: Information given to keep someone informed about progress.
Empathy: The ability to understand and share another person’s feelings.
Onboarding: The process of training a new employee to do their job.
Support: Help or assistance provided to someone in need.
Practice more with this lesson:
