English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints During Busy Hours – English for Customer Service Representative – Medium Level

โ€”

by

Michael Carter
in
Complaint
A statement that something is wrong or not good.
Delay
When something happens later than planned.
Apologize
To say sorry for a mistake or problem.
Compensation
Something given to make up for a problem.
Order
A request to buy something from a store.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Delay
Apologize
Compensation
Order
When something happens later than planned.
A statement that something is wrong or not good.
To say sorry for a mistake or problem.
Something given to make up for a problem.
A request to buy something from a store.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Delay” mean?
5. What does “Apologize” mean?
6. What does “Compensation” mean?
7. What does “Order” mean?

Practice more with this lesson: