John works as a customer service representative. He handles complaints during busy times. Olivia is a customer with a problem.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Delay: When something happens later than planned.
Apologize: To say sorry for a mistake or problem.
Compensation: Something given to make up for a problem.
Order: A request to buy something from a store.
Practice more with this lesson:
