Vocabulary Flashcards and Quiz of Handling Complaints and Following Up - English for Customer Service Representative - Easy Level

Complaint

A statement that something is wrong or not good.

Repair

To fix something that is broken or not working.

Follow up

To check on something again after the first time.

Document

To write down information for record or proof.

Solution

A way to fix a problem.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Complaint

Repair

Follow up

Document

Solution

To write down information for record or proof.

A statement that something is wrong or not good.

A way to fix a problem.

To fix something that is broken or not working.

To check on something again after the first time.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?

4. What does “Repair” mean?

5. What does “Follow up” mean?

6. What does “Document” mean?

7. What does “Solution” mean?

Vocabulary Flashcards and Quiz of Handling Complaints and Following Up – English for Customer Service Representative – Easy Level