English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints and Following Up – English for Customer Service Representative – Easy Level

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by

Michael Carter
in
Complaint
A statement that something is wrong or not good.
Repair
To fix something that is broken or not working.
Follow up
To check on something again after the first time.
Document
To write down information for record or proof.
Solution
A way to fix a problem.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Repair
Follow up
Document
Solution
To write down information for record or proof.
To check on something again after the first time.
To fix something that is broken or not working.
A way to fix a problem.
A statement that something is wrong or not good.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Repair” mean?
5. What does “Follow up” mean?
6. What does “Document” mean?
7. What does “Solution” mean?

Practice more with this lesson: