Vocabulary Flashcards and Quiz of Handling a Difficult Client with Cross-Cultural Communication - English for Customer Service Representative - Advanced Level

Client

A person who buys goods or services.

Culture

The ideas and customs of a group.

Direct

Straight and clear in communication.

Jargon

Special words used by a group.

Solution

A way to fix a problem.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Client

Culture

Direct

Jargon

Solution

A way to fix a problem.

A person who buys goods or services.

Straight and clear in communication.

Special words used by a group.

The ideas and customs of a group.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Client” mean?

4. What does “Culture” mean?

5. What does “Direct” mean?

6. What does “Jargon” mean?

7. What does “Solution” mean?

Vocabulary Flashcards and Quiz of Handling a Difficult Client with Cross-Cultural Communication – English for Customer Service Representative – Advanced Level