English Lessons

Vocabulary Flashcards and Quiz of Handling a Difficult Client with Cross-Cultural Communication – English for Customer Service Representative – Advanced Level

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by

Michael Carter
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Client
A person who buys goods or services.
Culture
The ideas and customs of a group.
Direct
Straight and clear in communication.
Jargon
Special words used by a group.
Solution
A way to fix a problem.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Client
Culture
Direct
Jargon
Solution
The ideas and customs of a group.
Straight and clear in communication.
A way to fix a problem.
A person who buys goods or services.
Special words used by a group.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Client” mean?
4. What does “Culture” mean?
5. What does “Direct” mean?
6. What does “Jargon” mean?
7. What does “Solution” mean?

Practice more with this lesson: