Handling a Difficult Client with Cross-Cultural Communication – English for Customer Service Representative – Advanced Level

Paul talks with Olivia about a tough client. They want to find a good solution. They use clear language to avoid confusion.

🎧 Handling a Difficult Client with Cross-Cultural Communication
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Vocabulary:

Client: A person who buys goods or services.

Culture: The ideas and customs of a group.

Direct: Straight and clear in communication.

Jargon: Special words used by a group.

Solution: A way to fix a problem.


Practice more with this lesson:


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