Vocabulary Flashcards and Quiz of Handling a Difficult Client: Asking for More Information - English for Customer Service Representative - Medium Level

Client

A person who uses a service or buys something.

Polite

Showing good manners and respect to others.

Patient

Able to stay calm and wait without getting angry.

Understand

To know the meaning of something.

Explain

To make something clear or easy to understand.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Client

Polite

Patient

Understand

Explain

Showing good manners and respect to others.

To know the meaning of something.

To make something clear or easy to understand.

Able to stay calm and wait without getting angry.

A person who uses a service or buys something.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Client” mean?

4. What does “Polite” mean?

5. What does “Patient” mean?

6. What does “Understand” mean?

7. What does “Explain” mean?

Vocabulary Flashcards and Quiz of Handling a Difficult Client: Asking for More Information – English for Customer Service Representative – Medium Level