English Lessons

Vocabulary Flashcards and Quiz of Handling a Difficult Client: Asking for More Information – English for Customer Service Representative – Medium Level

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by

Michael Carter
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Client
A person who uses a service or buys something.
Polite
Showing good manners and respect to others.
Patient
Able to stay calm and wait without getting angry.
Understand
To know the meaning of something.
Explain
To make something clear or easy to understand.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Client
Polite
Patient
Understand
Explain
To make something clear or easy to understand.
To know the meaning of something.
A person who uses a service or buys something.
Showing good manners and respect to others.
Able to stay calm and wait without getting angry.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Client” mean?
4. What does “Polite” mean?
5. What does “Patient” mean?
6. What does “Understand” mean?
7. What does “Explain” mean?

Practice more with this lesson: