James is training Linda on how to handle a difficult client. They discuss how to ask for more details politely. This helps improve customer service skills.
Vocabulary:
Client: A person who uses a service or buys something.
Polite: Showing good manners and respect to others.
Patient: Able to stay calm and wait without getting angry.
Understand: To know the meaning of something.
Explain: To make something clear or easy to understand.
Practice more with this lesson:
