English Lessons

Vocabulary Flashcards and Quiz of Feedback and Escalation During Onboarding – English for Customer Service Representative – Medium Level

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by

Michael Carter
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Feedback
Information about how well someone is doing.
Escalate
To raise a problem to a higher level.
Onboarding
The process of helping a new worker start.
Support
Help or assistance given to someone.
Training
Teaching skills or knowledge to improve work.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Feedback
Escalate
Onboarding
Support
Training
Information about how well someone is doing.
The process of helping a new worker start.
Help or assistance given to someone.
To raise a problem to a higher level.
Teaching skills or knowledge to improve work.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Feedback” mean?
4. What does “Escalate” mean?
5. What does “Onboarding” mean?
6. What does “Support” mean?
7. What does “Training” mean?

Practice more with this lesson: