Feedback and Escalation During Onboarding – English for Customer Service Representative – Medium Level

Paul and Sarah talk about a new colleague’s problems. They discuss how to give feedback and when to escalate issues. They want to help the new worker improve.

🎧 Feedback and Escalation During Onboarding
0:00 / 0:00
Loading subtitles…

Vocabulary:

Feedback: Information about how well someone is doing.

Escalate: To raise a problem to a higher level.

Onboarding: The process of helping a new worker start.

Support: Help or assistance given to someone.

Training: Teaching skills or knowledge to improve work.


Practice more with this lesson:


Your Adblocker is also blocking Videos and Tests on this website.

Please turn off the Adblocker. Thank you.