Olivia trains Kevin to handle customer service tasks. They work together online. Olivia gives clear steps to help Kevin learn quickly.
Vocabulary:
Template: A pre-made format to help write messages.
Urgent: Needing quick attention or action.
Reply: To answer a message or question.
System: A set of tools or programs used for work.
Mark: To label or show the status of something.
Practice more with this lesson:
