Technical Support: Reassuring a Client After Service Failure – English for Customer Service Representative – Medium Level

Olivia helps Michael after his internet stopped working. She listens carefully and explains the fix. They talk about the problem and the solution calmly.

🎧 Technical Support: Reassuring a Client After Service Failure
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Vocabulary:

Router: A device that connects to the internet.

Connection: The link between devices or to the internet.

Restart: To turn a device off and then on again.

Service: Help or work provided to customers.

Trouble: A problem or difficulty.


Practice more with this lesson:


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