Scheduling and Planning with a Difficult Client – English for Customer Service Representative – Medium Level

Jessica talks with David, a client. They plan a meeting. The talk ends politely despite problems.

🎧 Scheduling and Planning with a Difficult Client
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Vocabulary:

Agenda: A list of topics to discuss.

Concerns: Worries or problems someone has.

Schedule: To set a time for something.

Client: A person who uses services.

Polite: Showing good manners and respect.


Practice more with this lesson:


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