Resolving a Misunderstanding During a Performance Review – English for Customer Service Representative – Advanced Level

Daniel and Emily discuss a recent performance review. Emily feels misunderstood. Daniel offers a solution to improve their communication.

🎧 Resolving a Misunderstanding During a Performance Review
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Vocabulary:

Misunderstanding: A failure to understand something correctly

Recognize: To acknowledge or appreciate something

Feedback: Information about how well someone is doing

Goal: A target or aim to achieve

Support: To help or assist someone


Practice more with this lesson:


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