Reporting Progress After Service Failure – English for Customer Service Representative – Easy Level

Mark talks to Sophia about a problem. They want to find out why the service failed. They work together to fix it.

🎧 Reporting Progress After Service Failure
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Vocabulary:

Failure: When something does not work correctly

Cause: The reason why something happens

Fix: To repair or solve a problem

Update: To give new information

Check: To examine something carefully


Practice more with this lesson:


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