Reassuring a Customer About a New Service Representative – English for Customer Service Representative – Advanced Level

Kevin talks to Sophia about a new team member. Sophia is worried about service quality. Kevin explains how they support new staff.

🎧 Reassuring a Customer About a New Service Representative
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Vocabulary:

Colleague: A person you work with.

Concern: A feeling of worry.

Assist: To help someone.

Support: Help or backup.

Train: To teach skills or knowledge.


Practice more with this lesson:


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