Reassuring a Client During Remote Customer Service – English for Customer Service Representative – Advanced Level

Sophia helps Kevin with his order problem. She works from home. They talk about the issue and find a solution.

🎧 Reassuring a Client During Remote Customer Service
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Vocabulary:

Order: A request to buy something.

Package: A box or bag with items inside.

Tracking: A way to follow a delivery.

Cost: The amount of money needed.

Mistake: An error or something wrong.


Practice more with this lesson:


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