Negotiating Terms with a VIP Customer – English for Customer Service Representative – Easy Level

Mia meets a VIP client named Mark. They talk about the terms of a new contract. Mia tries to make a good deal.

🎧 Negotiating Terms with a VIP Customer
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Vocabulary:

Contract: A written agreement between two parties.

Discount: A reduction in the usual price.

Delivery: The act of bringing goods to a place.

Shipping: The process of sending goods to customers.

Manager: A person who is in charge of others.


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