Negotiating Contracts with a Difficult Client – English for Customer Service Representative – Medium Level

William talks with Anna, a client. They discuss contract details. William tries to clarify expectations.

🎧 Negotiating Contracts with a Difficult Client
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Vocabulary:

Contract: A written agreement between two parties.

Delivery: The act of bringing goods to a place.

Support: Help given to customers after buying.

Flexible: Able to change easily.

Budget: The amount of money available to spend.


Practice more with this lesson:


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