Handling Complaints with Limited Resources – English for Customer Service Representative – Advanced Level

Jessica helps James with his problem. She cannot fix it now. They end the call politely.

🎧 Handling Complaints with Limited Resources
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Vocabulary:

Complaint: A statement that something is wrong.

Resource: Something available to help solve a problem.

Patient: Able to wait without getting angry.

Technical: Related to technology or machines.

Immediately: Without any delay; right away.


Practice more with this lesson:


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