Mia and Paul are customer service representatives. They face a system outage while giving a presentation. They must work together to solve the problem quickly.
Vocabulary:
Outage: A time when a system is not working
Escalate: To raise a problem to a higher level
Backup: A copy of data saved for emergencies
Apologize: To say sorry for a problem
Reschedule: To change the time of an event
Practice more with this lesson:
