Finding Root Causes After Negative Feedback – English for Customer Service Representative – Medium Level

Robert and Emily talk about a recent presentation. Robert got negative feedback. They want to find the root causes.

🎧 Finding Root Causes After Negative Feedback
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Vocabulary:

Feedback: Information about how well you did something

Presentation: A talk or speech to share information

Root cause: The main reason for a problem

Nervous: Feeling worried or scared about something

Example: A specific case that helps explain something


Practice more with this lesson:


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