Olivia, a customer service representative, receives an urgent call. She talks with Daniel, a customer, to understand his needs. They clarify what can be done quickly and what will take more time.
Vocabulary:
Urgent: Needing quick action or attention.
Package: A box or parcel sent by mail.
Transit: The process of moving goods from one place to another.
Delivery: The act of bringing goods to a person.
Confirmation: A statement that something is true or has happened.
Practice more with this lesson:
