Kevin and Sophia discuss how to handle a VIP customer’s problem. They focus on finding the root cause of the issue. This helps to give the best solution quickly.
Vocabulary:
Vip: A very important person or customer.
Root cause: The main reason for a problem.
Brief: A short document with instructions or information.
Revision: A change made to improve something.
Expectation: What someone thinks will happen or wants.
Practice more with this lesson:
