Mia and Michael discuss a complaint from a client. They plan how to present the issue to senior management. Mia wants to make sure the problem is solved quickly.
Vocabulary:
Escalate: To raise a problem to higher authority
Complaint: A statement about something wrong
Summary: A short explanation of main points
Urgency: Importance that needs quick action
Feedback: Information about how something is done
Practice more with this lesson:
