English Lessons

Vocabulary Flashcards and Quiz of Escalating a Service Issue and Planning Resolution – English for Cloud Engineer – Advanced Level

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by

Michael Carter
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Escalate
To raise a problem to higher-level people for help.
Downtime
Time when a service is not working.
Transparency
Being open and honest about a situation.
Root cause
The main reason why a problem happens.
Expertise
Special skills or knowledge in a particular area.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Escalate
Downtime
Transparency
Root cause
Expertise
To raise a problem to higher-level people for help.
Special skills or knowledge in a particular area.
Time when a service is not working.
Being open and honest about a situation.
The main reason why a problem happens.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Escalate” mean?
4. What does “Downtime” mean?
5. What does “Transparency” mean?
6. What does “Root cause” mean?
7. What does “Expertise” mean?

Practice more with this lesson: