Daniel and Linda discuss a service failure. They plan how to fix the problem quickly. Daniel decides to escalate the issue to get more help.
Vocabulary:
Escalate: To raise a problem to higher-level people for help.
Downtime: Time when a service is not working.
Transparency: Being open and honest about a situation.
Root cause: The main reason why a problem happens.
Expertise: Special skills or knowledge in a particular area.
Practice more with this lesson:
