Linda and James discuss a client’s complaint. They work to understand the problem clearly. They want to solve the issue quickly and well.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory.
Expectations: Beliefs about what will happen or be done.
Clarify: To make something clear or easier to understand.
Service: Work done to help or provide something to others.
Issue: A problem or subject that needs attention.
Practice more with this lesson:
