Vocabulary Flashcards and Quiz of Handling Complaints by Clarifying Expectations as a Chemist – English for Chemist – Advanced Level

Complaint
A statement about something wrong or unsatisfactory.
Expectation
A belief about how something should happen.
Medicine
A substance used to treat illness or pain.
Refund
Money returned to someone who is not satisfied.
Alternative
A different option or choice.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Expectation
Medicine
Refund
Alternative
A statement about something wrong or unsatisfactory.
A substance used to treat illness or pain.
A different option or choice.
Money returned to someone who is not satisfied.
A belief about how something should happen.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Expectation” mean?
5. What does “Medicine” mean?
6. What does “Refund” mean?
7. What does “Alternative” mean?

Practice more with this lesson:


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