Sophia is a chemist who deals with a customer’s complaint. She listens carefully and explains what can be done. They work together to find a solution.
Vocabulary:
Complaint: A statement about something wrong or unsatisfactory.
Expectation: A belief about how something should happen.
Medicine: A substance used to treat illness or pain.
Refund: Money returned to someone who is not satisfied.
Alternative: A different option or choice.
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